The information that you provide is subject to the General Data Protection Regulation (GDPR) which replaces the Data Protection Act 1998. We may process, both manually and by electronic means, your personal data for the purposes of providing legal advice, and for administration and management related to this, as set out below.
Milford and Dormor is an authorised and regulated Partnership and is a controller under the GDPR. We will only collect information from you that is relevant to the matter that we are dealing with as follows:
- To carry out the terms of our contract with you
- For the verification of your identity, the prevention and detection of crime, fraud and anti-money laundering
- Creating and updating client records, ongoing administration and processing bank details
- To comply with our legal and regulatory obligations
- To offer our products and services to you which are relevant and appropriate and only to the extent that would be reasonably expected and to keep in contact with you
Under the GDPR there are grounds for this including:
- to fulfil our contractual obligations to you; or
- because you have asked us to do something before entering into a contract (eg provide a quote); or
- to comply with a common law or statutory obligation; or
- legitimate interests
We may collect data from you which is defined as Personal Data and includes personal details, financial details, business activities and family, lifestyle and social circumstances
We may also collect information that is described as being in a special category and could include physical or mental health details, religious or other similar beliefs, criminal convictions and sexual orientation
We will keep your information secure in line with the GDPR. Your personal data may be visible to our selected third party providers (such as our IT service provider) who are contracted by Milford & Dormor and who are also subject to the GDPR.
There are very strict rules about who we can share your information with and this will normally be limited to other people who will assist you with your matter. This may include barristers, medical experts, healthcare professionals, social and welfare organisations, Courts and Tribunals. Where you authorise us we may also disclose your information to your family, associates or representatives
We will only disclose your information to other parties in the following limited circumstances:
- Where we are legally obliged to do so
- Where you give us permission to do so including to share your data with Milford & Dormor Financial Planning
We will keep your information throughout the period of time that we do work for you and afterwards for as long as we are required to do so by our regulatory authority
You have a series of rights under the GDPR including the right to restrict or object to our processing activities depending on circumstances and to access a copy of the information that we hold about you. Further information can be obtained from our Data Protection Officer at email@example.com or the Information Commissioner's Office at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Here at Milford and Dormor we are committed to providing a high standard legal service to our clients however, should something go wrong or if you are concerned or unhappy with the service you have received (including a complaint about your bill) then we ask you to inform us as soon as practicable so that your complaint can be dealt with appropriately.
In the first instance, you are advised to contact the person dealing with your case to discuss any concerns you may have. If you remain dissatisfied then you should raise the matter with our Complaints Partner, Colin Burdett of our Axminster Office – telephone 01297 32206, unless he is the subject of your complaint, in which case please contact William Bennett of our Chard Office - telephone 01460 61000.
If you wish to make a formal complaint then you will be provided with a copy of our full complaints procedure.
The Legal Ombudsman can help you if we are unable to resolve your complaint, however, before investigating your complaint, the Legal Ombudsman will check that you have tried to resolve matters with us first. There is a time limit for referring the matter to the Legal Ombudsman, which is generally six months from the end of our complaints procedure being completed, or within six years of when the act or omission about which you are complaining occurred (or, if outside of this period, within three years of when you should reasonably have been aware of it).
The Legal Ombudsman can be contacted at:
PO Box 6806, Wolverhampton, WV1 9WJ, tel: 0300 555 0333
The website address is www.legalombudsman.org.uk.
The Solicitors Regulation Authority can also help you if you are concerned. For more information visit www.sra.org.uk